Client Satisfaction

Overall Service

Overall Service Percentage of clients agreeing or disagreeing they were satisfied with the quality of service.

Percentage of clients agreeing or disagreeing that their needs were met in therapy.

The Therapy/Counselling

Percentage of clients agreeing or disagreeing their psychologist was pleasant & welcoming, friendly & warm, and treated them with respect.

Percentage of clients agreeing or disagreeing their psychologist helped them understand themselves & their problems better.

Percentage of clients agreeing or disagreeing they felt free to express themselves.

Progress / Changes Made

Percentage of clients reporting they made progress since commencing therapy.

Percentage of clients rating therapy as effective or not.

All clients reported making some progress